Help center

Support

Stuck on something? We're here to help.

128bit.studios@gmail.com

Got questions?Frequently Asked Questions

How do I restore my premium purchase?

Open Settings → Restore Purchases. Make sure you're signed in to the same Apple ID (iOS) or Google account (Android) that made the original purchase.

I'm not seeing ads removed after buying premium

Try fully restarting the app. If ads still appear, tap Restore Purchases in Settings to re-sync your premium status.

How do I unlock new themes?

Earn coins by solving puzzles (or by watching a video from the coin balance), then visit the Theme Store to buy new board themes. Premium unlocks all 100+ themes instantly.

The app is crashing or not working properly

Please try restarting the app and your device. If the issue persists, email us with your device model and OS version and we'll help right away.

How do hints work?

You get 5 free hints daily. Premium members get unlimited hints. A hint reveals the next correct move on the current puzzle.

Can I sync my progress across devices?

Currently, progress is stored locally on each device. We're considering cloud sync for a future update.

How do I request a refund?

Refunds are handled by the store you purchased from. iOS: Settings → Apple ID → Media & Purchases → View Account → Purchase History → Report a Problem. Android: Google Play → Menu → Order history → Request a refund.

Help us improveGet in touch

Bug Reports

Found a bug? Email us with:

  • Your device model (e.g. iPhone 14 Pro)
  • Steps to reproduce
  • Screenshots, if you have them

Feature Requests

We love hearing your ideas! Send us suggestions for new features, themes, or improvements.

Leave a Review

Enjoying the game? A review on the App Store or Google Play helps us reach more puzzle fans. Thank you!